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Use the support or contact page. Please do not email children's questions, photos, account credentials or other sensitive information.
What is Kumilo?
Kumilo is an AI companion for children and families. Children can type, speak, explore questions in pictures and create stories; parents manage profiles, learning levels and permissions.
Which ages is Kumilo designed for?
Kumilo is designed for parent-managed child profiles from ages 4 to 16. Parents select one of five product levels; those levels are not a developmental or medical diagnosis.
Does my child need an account?
No. Children are profiles within a parent account and need neither their own email address nor a separate login identity.
Can Kumilo adapt an answer by age?
Yes. The selected age level influences vocabulary, depth, sentence length and the number of visual points. Parents can choose the level that fits their child.
Can a child use a photo?
Only with parent permission. Kumilo is intended to accept clear photos of non-sensitive objects. People, documents, screens, recognised text and likely private information are rejected from photo-grounded generation.
Does Kumilo store photos or voice recordings?
Raw photos are processed temporarily and are not stored as discovery attachments. Kumilo does not store raw voice recordings or transcripts. Structured discoveries and generated images may be stored within their stated retention periods.
Is voice mode available already?
Talk to Kumi and ask questions by voice. Voice mode requires parent permission, microphone access and an internet connection; availability may vary by device, language and plan.
Which languages does Kumilo support?
Nineteen language variants are defined for explanations and core learning features. Not every parent, account and legal text has completed editorial review in every language.
Is Kumilo available on the App Store or Google Play?
Kumilo is now available for iPhone and iPad on the App Store. The Android version is not yet publicly available on Google Play.
Is Kumilo guaranteed to be error-free or completely safe?
No AI system can guarantee that. Kumilo combines multiple safeguards and checks, limits sensitive topics and provides parent controls. Adults should still review and guide important information.
Are prices or subscriptions available?
Kumilo includes a limited free usage allowance. Optional monthly Mini, Plus and Family subscriptions provide additional allowances. Current prices and features are shown in the app before purchase.
How can I delete data or an account?
Kumilo has technical deletion routes for individual child profiles and the complete family account. The account deletion page explains the intended process and which limited evidence records may remain longer.