What we can help with
Support can route questions about parent access, child profiles, feature permissions, account deletion, technical errors and privacy to the appropriate process.
Before contacting support
Note the app version, operating system, approximate time and a factual description of the problem. Send a screenshot only if it contains no names, email addresses, photos, questions or other private content.
Sensitive information does not belong in support email
Do not send passwords, PINs, one-time codes, API keys, children's full names, children's photos or conversation content. Kumilo does not need those details to classify a technical request.
Deleting accounts and data
The account deletion page describes the intended deletion of child profiles and family accounts. If an account cannot be accessed, support can explain a secure next step without assuming identity based on an email alone.